Nexr support
How can we help?
The quickest way to reach us is by email at contact@nexr.io. Below are the answers to the questions we are asked most.
I need help with my account or something is not working
Write to contact@nexr.io from the email address on your account and tell us what happened and on which device (web, iPhone or Android). A screenshot helps.
How do I verify a project or a role?
Code projects are checked through your connected GitHub account. A role is confirmed by someone at the company: add their company email to the role and they approve or deny it from the email we send. The how verification works page explains each check and its limits.
How do I report a profile or project?
In the Nexr mobile app, open the profile or project and choose Report from its menu. You can also block a person from their profile. We review reports within 24 hours and act on content that breaks our Terms. You can always write to contact@nexr.io as well.
How do I delete my account and data?
In the app, go to Settings, then Security and privacy. Your account is kept for 30 days in case you change your mind, then it is removed for good. If you cannot sign in, write to contact@nexr.io from your account email and we will help.
How do I change or cancel my plan?
Plans are managed in your Nexr account settings on the web. For a billing question, write to contact@nexr.io.
A job application or hire looks wrong
Each application shows its stage and, when closed, a reason from the company. If something does not look right, write to contact@nexr.io with the job title and the company name.